Shipping policy
Shipping Policy
At Willowtree Accessories, every order is carefully packed and prepared with lots of care. Please allow up to 3 working days for your order to be processed and dispatched.
Delivery estimates begin once your order has been dispatched and do not include our processing time.
UK Delivery
All UK orders are sent using a tracked Royal Mail service.
Royal Mail Tracked 48 — £3.65
Royal Mail Tracked 24 — £4.65
FREE Royal Mail Tracked 48 on orders over £50
Tracking information will be provided once your order has been dispatched.
Please note that Royal Mail Tracked 24 and Tracked 48 are delivery aims rather than guaranteed next-day or two-day delivery services. Delivery times may occasionally vary.
International Delivery
We currently offer international shipping to selected destinations across Europe, the USA, Canada, Australia and New Zealand.
International shipping costs vary depending on the destination and, where applicable, the weight of your order. The shipping options and final delivery cost will be displayed at checkout before payment.
International orders are sent using a tracked Royal Mail international service, and tracking information will be provided once your order has been dispatched.
Please allow our usual up to 3 working days for processing and dispatch, in addition to the estimated delivery timeframe shown at checkout.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes or other charges when entering the destination country. These charges are determined by the relevant local authorities and are not included in the product or shipping price paid to Willowtree Accessories.
Any applicable customs duties, import taxes or handling charges are the responsibility of the customer. We recommend checking your country's import requirements before placing an order, as charges can vary depending on the destination and order value.
Customs processing can occasionally cause delays which are outside of our control.
Delivery Delays
While we always aim to get your order to you as quickly as possible, delivery estimates are provided as a guide and delays can occasionally occur after dispatch.
Busy periods, severe weather, customs processing and other circumstances outside of our control may affect delivery times.
If your order appears to be significantly delayed, please get in touch with us and we'll be happy to help investigate it with the delivery provider.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the address for you.
Once an order has been dispatched, we may be unable to change or redirect it.
If an order is returned to us because an incorrect or incomplete delivery address was provided, additional postage charges may be required before the order can be sent again.
Lost or Damaged Parcels
If you believe your parcel has been lost in transit or your parcel arrives damaged, please contact us as soon as possible with your order number and any relevant information or photographs.
We'll investigate the issue with the delivery provider and work with you to find an appropriate resolution.
Questions About Your Delivery?
If you have any questions about your order or delivery, please get in touch with us and we'll be happy to help.